TTP Hard Drill Terms and Conditions

Shopping - Returns - Privacy

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About Us:
Tough Technology Products Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [].

Our Contact details:

Tough Technology Products Ltd (Worldwide)
Eaton Place Business Centre
114 Washway Road, Sale, Cheshire, England M33 7RF
Phone: +44 161 327 2741

Fax: +44 161 905 1598

Company reg - 4705019
Company reg name - Tough Technology Products Limited
Company reg at - Holland House, 1-5 Oakfield, Sale, Cheshire M33 4FJ


TTP Hard Drills USA

17 Dubois Street,



United States
Phone: 203 621 0818

Making a Purchase:
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Most of our prices are based on absolute values of 1000 No or 100 No, therefore check minimum quantity levels are appropriate.
Tough Technology Products Ltd reserves the right to refuse any order.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Shipping And Handling
Most goods are shipped same day if order is recieved before 1300 hours, most goods are available on an overnight delivery service. If goods are not in stock you will be so informed as to an expected delivery date or offered a substitute.
All our deliveries are either by 1st class recorded Royal Mail or by a courier service, depending on the size of the order.

Delivery to USA
Orders are delivered by Aramex International on a 'signed for' priority service.
USA orders take an average of 5 working days to arrive. All orders must be signed for on arrival.
Package delivery costs to the USA
1 to 500 gms £14
501 to 1000 gms £16
1001 to 1500 £21
1501 to £2000 gms £26
Delivery on orders under 2kg within the UK Mainland will be charged at £6.90 ex VAT @ 20%.
Delivery is free on orders over £100 within the UK.

In the event of our carriers being unable to deliver, a calling card will be left. Failure to respond to this calling card may result in an extra carriage charge being applied.

Delivery Schedule:
We deliver your order right away. We will normally send your order to you in one to three business days .

Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges:
Tax Charges For orders made from within the UK or the European Union: 20% VAT is added.

Credit Card Security:
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us: If you need to reach us please email us on, alternatively, you can call on +44 161 327 2741 or fax us on +44 161 905 1598 or write to us at -
Tough Technology Products Ltd (Worldwide)
Eaton Place Business Centre
114 Washway Road,
England M33 7RF

Privacy Policy:
Tough Technology Products Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy:
Any goods found to be faulty can be returned immediately for a full credit, if you return the product to us without proof of purchase your statutory rights are not affected.
Please note returns will not be accepted or processed without a returns authorisation number, to obtain a returns authorisation number you must contact Tough Technology Products Ltd, Tel: +44 161 327 2741

Returns will take approximately 7 working days to be processed once they have arrived at the warehouse.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". Tough Technology Products Ltd will not be liable for items lost or damaged in transit.

Customers are responsible for the delivery costs of returning goods for replacement / refund.

When an item is to be replaced the goods must be in original packaging, in all original boxes, packing materials, and documentation provided by the manufacturer.

Returns Address UK
Tough Technology Products
Eaton Place Business Centre
114 Washway Road, Sale, Cheshire, England M33 7RF

Returns Adress USA
Tough Technology Products
TTP Hard Drills USA

17 Dubois Street,



United States

Day Cooling Off Period:
By law, when buying at a distance you are allowed 7 day from receipt of goods in which to change your mind.
It is not a "try before you buy period". All sealed items should be returned unopened and fit for sale as new. If they are not, a charge may be made at the managers discretion for loss of resable value.
Postage costs are none refundable. In the case of items sent under the terms of "free postage" this will no longer be free and will be £6.90 ex V.A.T. in the UK

You are responsible for your own shipping cost to send products back. You should make sure you use a carriage service that can prove we have taken delivery.

Cancellation Policy : in order to cancel an order you must call +44 161 327 2741

Terms and Conditions:
All goods and services described on this site are subject to E&OE.

All offers are subject to availability and may be changed or withdrawn at any time.

All goods must be delivered to the card holders/credit checked address; deliveries to any other UK address are subject to faxed proof of ID and residency.

It is the customer's responsibility to inspect the delivered package prior to signing for it. If the package is damaged or appears to have been tampered with, opened or resealed in any way then the customer should inspect the goods before signing the drivers manifest.

Any shortages not mentioned on the invoice must be reported within 48 hrs via phone, the company will not accept responsibility for any shortages unless the described procedure has been adhered to.

None of our terms and conditions affect your statutory rights.

Whilst every care and effort has been taken during the construction and publication of this site and the pages it contains, Tough Technology Products Ltd cannot be held responsible for the accuracy or authenticity of the information contained on these pages, or any claim arising from it. Please note that pictures used within the site are for reference only and actual models may vary as per manufacturer's guidelines.

All pricing on this site is based on a mail order purchase, therefore please expect prices to be higher when visiting retail premises. All prices are E & OE.
We will reply to your enquiry within 24 hours.